Call Center Agent

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 Description

Serves customers by determining self-storage rental unit requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.


Responsibilities

  • Work with inbound prospective customers looking to rent storage units
  • Overcome any objections to obtain a reservation for a storage unit or rent the unit over the phone
  • Work with existing customers by answering questions, taking payments and resolving concerns
  • Update customer account information
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Make outbound calls to follow up on rental reservations
  • Make outbound calls to follow up on late payments with existing customers
  • Follow sales and service scripts according to the type of call
  • Keeps equipment operational by following established procedures; reporting malfunctions
  • Meet personal/team qualitative and quantitative targets
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Skills and Qualifications:
  • Customer centric
  • Sales driven
  • Good computer skills
  • Good listening skills
  • Excellent verbal and phone communication
  • Ability to build relationships, (both internal and external)
  • Good problem solving abilities.
  • Multi-tasking is a must.

Requirements

  • Stable work history and excellent attendance record
  • Previous experience in a customer sales/support call center environment
  • Track record of over-achieving quotas
  • Strong phone and verbal communication skills along with the ability to listen
  • Above average computer skills
  • Customer focused and the ability to adapt to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Additional Information:
  • Full time with benefits
  • $15/hr. plus bonus
  • PTO and holidays
  • Some weekends
  • No nights!

Additional Information

Job Type: Full-time

Salary: $15.00 /hour

Required education:

  • High school or equivalent

Required experience:

  • customer sales/support call center environment: 1 year

How Do I Apply?

  1. Download the application to your computer, print it out and complete the application
  2. Fax it to (949) 861-6364 or scan and email it to employment@smartstop.com.

Application Form

 

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888-97-STORAGE

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