Call Center Agent

Job Description

Serves customers by determining self-storage rental unit requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Responsibilities

• Work with inbound prospective customers looking to rent storage units
• Overcome any objections to obtain a reservation for a storage unit or rent the unit over the phone
• Work with existing customers by answering questions, taking payments and resolving concerns
• Update customer account information
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Make outbound calls to follow up on rental reservations
• Make outbound calls to follow up on late payments with existing customers
• Follow sales and service scripts according to the type of call
• Keeps equipment operational by following established procedures; reporting malfunctions
• Meet personal/team qualitative and quantitative targets
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Skills and Qualifications:
  • Customer centric
  • Sales driven
  • Good computer skills
  • Good listening skills
  • Excellent verbal and phone communication
  • Ability to build relationships, (both internal and external)
  • Good problem solving abilities
  • Multi-tasking is a must

Requirements

• Stable work history and excellent attendance record
• Previous experience in a customer sales/support call center environment
• Track record of over-achieving quotas
• Strong phone and verbal communication skills along with the ability to listen
• Above average computer skills
• Customer focused and the ability to adapt to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Additional Information:
  • Full time with benefits
  • $15-19/hr. plus bonus
  • PTO and holidays
  • Some weekends
  • No nights!