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Director of Facilities

Job Description

  • The Facilities Director will be responsible for overseeing a team of Facility Managers.
  • As Facilities Director you will be tasked with managing the assessment of each self storage asset for capital improvement needs based on the following:
    • current conditions
    • prioritizing ways to protect assets for life safety
    • operational and appearance needs
    • developing a three and five year plan based on estimated usable life for each asset in the portfolio
  • This position requires the developing, managing and following up on annual budgets for approval
  • Oversite of all Budgeted Capital Improvement projects and all Off Budget requests from District and Regional Mangers.
  • Interviewing and qualifying approved vendors in each of the markets we operate
  • Reviewing and Approving invoice payments for capital improvement projects in both the United States and Canada
  • Interfacing with the executive management team and performing other job duties as requested



  • Work with inbound prospective customers looking to rent storage units
  • Overcome any objections to obtain a reservation for a storage unit or rent the unit over the phone
  • Work with existing customers by answering questions, taking payments and resolving concerns
  • Update customer account information
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Make outbound calls to follow up on rental reservations
  • Make outbound calls to follow up on late payments with existing customers
  • Follow sales and service scripts according to the type of call
  • Keeps equipment operational by following established procedures; reporting malfunctions
  • Meet personal/team qualitative and quantitative targets
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Skills and Qualifications:
    • Customer centric
    • Sales driven
    • Good computer skills
    • Good listening skills
    • Excellent verbal and phone communication
    • Ability to build relationships, (both internal and external)
    • Good problem solving abilities
    • Multi-tasking is a must

Candidate's Qualifications

  • 5-10 years in multi-unit facilities management.
  • Self-storage experience preferred.
  • Up to 50% travel

Additional Information

Salary: Commensurate with experience

Bonus: Annual bonus potential.


  • Competitive salary
  • Comprehensive medical plan
  • Dental plan
  • Vision plan
  • 401(K) with employer match
  • Supplemental life insurance
  • Long and short-term disability coverage
  • Paid time off for vacation, sick time and personal days


About Us

SmartStop is a diversified real estate company focused on self storage, student housing and senior housing assets. The company has approximately $1.8 billion of real estate assets under management, including 127 self storage facilities located throughout the United States and Toronto, Canada, comprised of approximately 80,000 units and 9.4 million rentable square feet. SmartStop’s real estate portfolio also includes five student housing communities with approximately 2,800 beds and 1.1 million square feet of space, as well as four senior housing communities with approximately 650 beds and 500,000 rentable square feet of space. SmartStop is the sponsor of three public non-traded REITs: Strategic Storage Trust IV, Inc., and Strategic Storage Trust II, Inc., both focused on self storage assets, and Strategic Student & Senior Housing Trust, Inc. focused on student and senior housing assets. SmartStop is also a national sponsor of Section 1031 exchange offerings using the Delaware statutory trust structure. More information regarding SmartStop® Self Storage in the United States and Canada is available at www.smartstopselfstorage.com.

How Do I Apply?

  1. Download the application to a computer, print it out, then complete the application.
  2. Fax it to (949) 861-6364 or scan and email it to employment@SAM.com.