Privacy Policy

SmartStop® Self Storage, The Smarter Way to Store.


Welcome to the SmartStop® Self Storage (“SmartStop”) website (the “Website”). SmartStop understands the importance placed by our customers and Website visitors on the privacy and security of their personal information. This privacy and security policy (this “Policy”) summarizes how Smartstop collects, uses and protects such personal information. This Policy applies only to SmartStop’s Canada operations and the Website. If you are located outside of United States and Canada, you acknowledge and consent to the transfer to and processing of your personal information in Canada. There might be links from the Website or portals on the Website to other websites. This Policy only applies to the Website and not to websites of any other company or organization linked to or through the Website, which may have different policies. We encourage you to review all privacy policies and terms of use of each website that you visit. By using SmartStop’s services or the Website, you authorize SmartStop® to collect and use your personal information in accordance with this Policy and applicable laws and regulations.


Policy Summary

This Policy explains:

  • The types of personal information we collect from you.
  • How we use your personal information.
  • The kinds of measures we employ to protect the security of your personal information, including information we may share with others.
  • How we use other technologies, such as internet “cookies”, to collect and use personal information.
  • The manner in which you can update, correct or restrict our use of your personal information.

Personal Information SmartStop Collects
You may browse the Website without providing your personally identifiable information. We only collect such information when you choose to provide it to us through the Website. Personally identifiable information can include your name, address, telephone number, email address, Social Security number, credit card information, insurance information, driver’s license number and other personal information. Smartstop® also stores certain types of information automatically when you visit the Website. Such information may be provided to us when you reserve a storage space, enter into a rental agreement or pay a rental invoice or purchase supplies through the Website. We might also collect non-personal and aggregate information about the use of the Website, such as page hits, number of visits, web pages viewed and the length of visits to the Website. We do not tie this non-personal Information to your personal information.

How SmartStop Uses Personal Information
We use your personal information to provide you with our storage and related services, including responding to your request to reserve a storage unit, enabling you to pay your bill online or purchase moving and storage supplies and offer you discounts and other special promotions. While we do not sell your personal information or disclose it to third parties without your prior authorization, we may share it with third parties or our affiliates when necessary to provide you with a requested service. For example, billing information we collect from you is automatically transferred to our e-commerce solutions provider through a “Secure Socket Layer Web Service” in order to process a bill payment or purchase order. Such provider does not use this information other than to process your payment or order. We may also be required to disclose your personal information by a court order, subpoena or search warrant, to protect against fraud or other security hazards, to protect our legal rights or to protect your interests or the interests of other visitors to the Website. In addition, in the event that all or substantially all of SmartStop’s ownership and/or assets are transferred or sold to, or SmartStop® is merged with, another entity, or there is a change of control of SmartStop®, we may transfer your personal information to the successor entity. While certain information collected while you are visiting the Website, such as your IP address, may be also be used by us in order to improve our services, monitor Website traffic patterns or to assemble aggregate statistics regarding our customers, we generally we do not match such information with any particular customer. We do not solicit or knowingly collect personal information from anyone under the age of 13 or permit such persons to use our services.

SmartStop® Security Measures
We maintain certain security measures, including industry-standard electronic, physical and procedural safeguards, to protect the security of your personal information. While we believe that our security measures are reasonable and appropriate, the transmission of information over the internet can never be made absolutely secure. Consequently, we do not warrant the security or confidentiality of your personal information and you provide such information to us at your own risk. By providing personal information to us through the Website, you agree that we can communicate with you electronically regarding security and other issues relating to your use of the Website or your account with us. If there is a breach of our security measures, we may attempt to notify you electronically at the most current email address you have provided to us or by other means so you can take appropriate actions, but we are not committing to do so except as may be required by law. We may also post a notice of a security breach on the Website. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

Other Technologies
We may use other internet technologies to collect information and track how visitors use the Website. For example, “cookies” are pieces of information that a web site transfers and stores on visitor’s a personal computer in order to store information about the visitor’s preferences and which the web site can later retrieve. While cookies do not personally identify a visitor, they do identify the visitor’s computer. We may use cookies for certain limited purposes such as storing your preferences or your password so that you do not have to input it each time you use the Website. You can set your browser to refuse cookies but some of our services may be dependent on their use and the Website may not work properly if you refuse cookies.

Live Chat
We utilize a live chat service provided by a third party vender, PureChat, that collects, uses, stores, shares, discloses and protects customer information in accordance with the PureChat privacy policy, located at the following link: privacy policy.  The data PureChat stores is strictly for our use. Information can include operator names and emails, visitor names and emails, visitor phone numbers, email addresses and their IP address. There will also be cookies and local storage kept on PureChat’s servers to help provide site history of our website visitors. 

Changing Your Personal Information
If you would like to review, correct or remove your Personal Information, please contact SmartStop at the address below. We will then make all reasonable efforts to correct your Personal Information from the SmartStop® active database or discontinue the use of your Personal Information.

Changes to the Policy
We reserve the right to change, modify, amend and/or update this Policy at any time with or without prior notice at our sole and absolute discretion. Your use of the Website following any such changes, modifications, amendments and/or updates constitutes your unconditional agreement to follow and be bound by this Policy as so changed, modified, amended and/or updated. You are responsible for reviewing this Policy each time you use or access the Website.

Contacting SmartStop
If you have any questions, comments, or concerns about this Policy, please email us at or write to us at:  

SmartStop Self Storage
10 Terrace Rd. 
Ladera Ranch, California 92694
Attention : Marketing Department


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