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Privacy Policy

Welcome to SmartStop® Self Storage (“SmartStop”). SmartStop understands the importance placed by our customers and visitors to our website, applications or portals (collectively, the “Website”) on the privacy and security of their personal information. This privacy policy (this “Policy”) summarizes SmartStop’s online and offline practices regarding the collection, use and protection of such personal information. This Policy explains: (1) who this privacy policy applies to, (2) the types of personal information we collect from you, (3) how we use your personal information, (4) the kinds of measures we employ to protect the security of your personal information, including information we may share with others, (5) how we use other technologies, such as internet “cookies,” to collect and use personal information, (6) the manner in which you can update, correct or restrict our use of your personal information, (7) how this Policy may change, (8) how to contact SmartStop, (9) certain privacy notice and disclosures for California residents, and (10) specific disclosures with respect to persons under the age of 13.

Section 1: Who This Privacy Policy Applies To

This Policy applies only to SmartStop’s Canada and United States operations. If you are located outside of the United States and Canada, you acknowledge and consent to the transfer to and processing of your personal information in the U.S. and/or Canada. There might be links from the Website to other websites. This Policy only applies to SmartStop and its Website and not to websites of any other company or organization linked to or through the Website, which may have different policies. We encourage you to review all privacy policies and terms of use of each website that you visit. By using SmartStop’s services or its Website, you authorize SmartStop to collect and use your personal information in accordance with this Policy and applicable laws and regulations.

Section 2: Personal Information SmartStop Collects

You may browse the Website without providing your personally identifiable information. We only collect such information when you choose to provide it to us. Personally identifiable information can include your name, address, telephone number, email address, Social Security number, credit card information, insurance information, driver’s license number and other personal information. SmartStop also stores certain types of information automatically when you visit the Website. Such information may be provided to us when you reserve a storage space, enter into a rental agreement or pay a rental invoice or purchase supplies. We might also collect non-personal and aggregate information about the use of the Website, such as page hits, number of visits, web pages viewed and the length of visits to the Website. We do not tie this non-personal information to your personal information.

Section 3: How SmartStop Uses Personal Information

We use your personal information to provide you with our storage and related services, including responding to your request to reserve a storage unit, enabling you to pay your bill online or purchase moving and storage supplies and offer you discounts and other special promotions. We do not sell your personal information. We may disclose your personal information to third parties or our affiliates in order to provide you with a requested service or for our operations. For example, billing information we collect from you is automatically transferred to our e-commerce solutions provider through a “Secure Socket Layer Web Service” in order to process a bill payment or purchase order. Such provider does not use this information other than to process your payment or order. Your information also may be viewed or maintained by outside vendors such as auditors, consultants or others as part of the services they provide to us. We may also be required to disclose your personal information by a court order, subpoena or search warrant, to protect against fraud or other security hazards, to protect our legal rights or to protect your interests or the interests of other visitors to the Website. In addition, in the event that all or substantially all of SmartStop’s ownership and/or assets are transferred or sold to, or SmartStop is merged with, another entity, or there is a change of control of SmartStop, we may transfer your personal information to the successor entity. While certain information collected while you are visiting the Website, such as your IP address, may also be used by us in order to improve our services, monitor Website traffic patterns or to assemble aggregated statistics regarding our customers, we generally we do not match such information with any particular customer.

Section 4: SmartStop® Security Measures

We maintain certain security measures, including industry-standard electronic, physical and procedural safeguards, to protect the security of your personal information. While we believe that our security measures are reasonable and appropriate, the storage, use and transmission of information over the internet can never be made absolutely secure. Consequently, we do not warrant the security or confidentiality of your personal information, and you provide such information to us at your own risk. By providing personal information to us, you agree that we can communicate with you electronically regarding security and other issues relating to your use of the Website or your account with us. If there is a breach of our security measures, we may attempt to notify you electronically at the most current email address you have provided to us or by other means so you can take appropriate actions, but we are not committing to do so except as may be required by law. We may also post a notice of a security breach on the Website. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

Section 5: Other Technologies

Internet “Cookies”

We may use other internet technologies to collect information and track how visitors use the Website. For example, “cookies” are pieces of information that a website transfers and stores on visitor’s a personal computer in order to store information about the visitor’s preferences, which such website can later retrieve. While cookies do not personally identify a visitor, they do identify the visitor’s computer. We may use cookies for certain limited purposes such as storing your preferences or your password so that you do not have to input it each time you use the Website. You can set your browser to refuse cookies, but some of our services may be dependent on their use and the Website may not work properly if you refuse cookies.

Live Chat

We utilize a live chat service provided by a third party vender, Pure Chat, that collects, uses, stores, shares, discloses and protects customer information in accordance with the Pure Chat privacy policy, located at the following link: privacy policy. The data Pure Chat stores is strictly for our use. Information can include operator names and emails, visitor names and emails, visitor phone numbers, email addresses and their IP address. There will also be cookies and local storage kept on Pure Chat’s servers to help provide site history of our Website visitors.

Section 6: Changing Your Personal Information

If you would like to review, correct or remove your personal information, please contact SmartStop at any of the addresses provided in Section 8 below. It is our goal to make all reasonable efforts to correct your personal information from the SmartStop active database or discontinue the use of your personal information, if requested. For California residents, you may also make requests as described in Section 9 below.

Section 7: Changes to the Policy

We reserve the right to change, modify, amend and/or update this Policy at any time with or without prior notice at our sole and absolute discretion to the extent permitted by law. Your use of SmartStop’s services and Website following any such changes, modifications, amendments and/or updates constitutes your unconditional agreement to follow and be bound by this Policy as so changed, modified, amended and/or updated. You are responsible for reviewing this Policy each time you use or access the Website.

Section 8: Contacting SmartStop

If you have any questions, comments, or concerns about this Policy, please email us at [email protected], or you can write to us at:

SmartStop Self Storage
10 Terrace Rd.,
Ladera Ranch, California 92694
Attention: Marketing Department (Privacy Policy)

Section 9: Privacy Notice and Disclosures for California Residents

This section applies solely to the personal data of users who reside in the State of California (“consumers” or “you”) and supplements the information contained in the rest of this Policy.

Rights Provided By California Civil Code Section 1798.83

A California resident who has provided personal data to a business with whom he or she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by contacting SmartStop using the methods described at the end of this section under the heading “CCPA Requests.” Please note that we are only required to respond to two requests per California Customer each year under Code Section 1798.83.

Rights Under the California Consumer Privacy Act

We have included the following provisions of this Policy to comply with the California Consumer Privacy Act of 2018 (the “CCPA”). This section of our Privacy Policy provides California residents with a comprehensive description of SmartStop’s online and offline practices regarding the collection, use, disclosure, and sale of personal information and the rights of California consumers regarding their personal information under the CCPA. This section applies to all California residents (but not including legal entities, such as companies). The section will not apply, however, if SmartStop does not collect any personal information about you or if all of the information we collect is exempt from the statute (for example, the CCPA does not protect information that is already protected by certain other privacy laws, and it does not protect information that is already publicly available).

You have a “Right to Know” about personal information collected, disclosed, or sold

California residents have the right to request that SmartStop disclose what personal information it collects, uses, discloses, and sells. This is called the “Right to Know.” Under the “Right to Know,” you can request a listing of the types of personal information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting personal information), other individuals and business with whom we share personal information, and the specific pieces of personal information that we have collected about you.

If you would like to make a request under this “Right to Know,” you may contact us by phone at (855) 924-1444, by email at [email protected] or through the web form located at the end of this Section 9. When you make a request under your “Right to Know,” you can expect the following:

  1. Verification: We will verify your identity. You will need to provide us the following: (i) sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
  2. Confirmation: We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us using one of the methods described at the end of this section under the heading “CCPA Requests.”
  3. Response: We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
  4. In certain cases, a “Right to Know” request may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (e.g., we do not want very sensitive information disclosed inappropriately), then we may deny your request. If this happens, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

SmartStop may collect the following categories of personal information from individuals. The business or commercial purposes of such collection includes: (i) renting storage units to our customers or otherwise providing our products and services in connection therewith, including the provision of security at our properties, (ii) advertising and marketing our products and services, including the personalization of such experiences, (iii) general support of our business, including account management, fraud prevention, and improving our websites, applications, products, and services, (iv) fulfilling certain legal obligations, as well as resolving disputes, enforcing our agreements, and defending against legal claims, and (v) other business or commercial purposes, as described to you when collecting your personal information. If SmartStop has done so within the past 12-months, this is indicated in the able below, along with the corresponding source:

Category Examples of Information Collected* Source
A. Identifiers. Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Yes Directly from the consumer
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, medical information, or health insurance information. Yes Directly from the consumer
C. Protected classification characteristics under California or federal law. Age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status. No N/A
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Directly from the consumer
E. Biometric information. Genetic, physiological, biological, or behavioral characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, or sleep, health, or exercise data. No N/A
F. Internet or other similar network activity.

Browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement.

Yes Directly from the consumer
G. Geolocation data. Physical location. Yes Directly from the consumer
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. No N/A
I. Professional or employment-related information. Current or past job history or performance evaluations. No N/A
J. Education information that is not publicly available including personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99). Information directly related to a student that are maintained by an educational agency or institution or by a person acting for such agency or institution. No N/A
K. Inferences drawn from any of the above information. Information used to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No N/A

* A response of “Yes” means that at least one piece of information that falls within this category has been collected. It does not mean that all of the example information provided above has been collected.

“Personal information,” for purposes of this section regarding the rights of California residents, does not include information that is lawfully made available to the general public from federal, state, or local government records. It also does not include de-identified or aggregate consumer information.

You have a “Right to Request” the deletion of personal information about you

California consumers have a right to request the deletion of their personal information collected or maintained by SmartStop. If you would like information about you to be deleted, you may contact us by using one of the methods described at the end of this section under the heading “CCPA Requests.” When you make a request for deletion, you can expect the following:

  1. Verification: We will verify your identity. You will need to provide us the following: (i) sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
  2. Confirmation: We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us using one of the methods described at the end of this section under the heading “CCPA Requests.”​
  3. Response: We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
  4. In certain cases, a request for deletion may be denied, for example, if we cannot verify your identity, the law requires that we maintain the information, or if retaining the information is necessary for us or our services provides to: (i) complete the transaction for which we collected the information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you, (ii) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, (iii) debug products to identify and repair errors that impair existing intended functionality, (iv) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law, (v) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.), (vi) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent, (vii) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us, (viii) comply with a legal obligation, or (ix) make other internal and lawful uses of that information that are compatible with the context in which you provided it. If we deny your request, we will explain why we denied it and delete any other information that is not protected from deletion.

Sales of Personal Information

In the preceding 12 months, SmartStop has not sold personal information of California consumers.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have a right not to receive discriminatory treatment by SmartStop for exercising any of your privacy rights under the CCPA. SmartStop will not discriminate against any California consumer because such person exercised any of the consumer’s rights under CCPA, including, but not limited to: (i) denying goods or services, (ii) charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties, (iii) providing a different level or quality of goods or services, (iv) suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services. SmartStop may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

Authorized Agents

If you would like, you may designate an authorized agent to make a request under the CCPA on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

CCPA Requests

If you are a California resident and would like to make a request under the California Consumer Privacy Act, you may contact us by phone at (855) 924-1444, by email at [email protected] or through the web form located below:

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Section 10: Children

We do not solicit or knowingly collect personal information from anyone under the age of 13 or permit such persons to use our services. The Website is not intended for use by children. We do not intentionally gather personal information about individuals who are under the age of 13 except if provided by a parent or legal guardian as permitted by law. If a child has provided us with personal information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under the age of 13 not provided by a parent or guardian, please contact us at [email protected] If we learn that we have inadvertently collected the personal information of a child under the age of 13, or equivalent minimum age depending on the jurisdiction, other than as permitted under this Policy, we will take steps to delete the information as soon as possible.