Terms and Conditions
SmartStop® Self Storage reserves the right to watch and publish all submitted reviews on the smartstopselfstorage.com website. If any property review is found to be in violation of SmartStop® Self Storage Review Protocol standards listed below, SmartStop® Self Storage reserves the right to deny or edit the property review of the violating content. By submitting your review to SmartStop® Self Storage, you agree to these terms. Upon submitting your review, you are required to provide a valid email address that SmartStop® Self Storage may use to contact you in regard to your review of the property. We will never sell or share your personal information.
Location Review Protocol
We ask that you be upfront and honest in your review of your SmartStop® Self Storage facility location. To assure reviews on smartstopselfstorage.com are useful and effective, we have a few guidelines to help you write a constructive one.
Your SmartStop® Self Storage facility review should be the following:
Your review should be honest and truthful
SmartStop® Self Storage has a zero-tolerance policy on fictitious reviews that we will only post reviews submitted by validated customers who have had a firsthand experience with the facility they are presently renting from. To exaggerate a review to inheritably harm a SmartStop® Self Storage facility reputation is considered a fraud.
Your review should be relevant
Reviews can be very helpful to other people searching for a SmartStop® Self Storage location. Please avoid saying anything that does not relate to self-storage, and please stay on-topic in your review. Note that while we love hearing about how you feel of SmartStop® Self Storage, your review should focus on the actual facility you rented from.
Your review should be appropriate and acceptable
We know that not every customer will have a positive experience, so you're encouraged to share the good, the bad and the not so good. That being said, SmartStop® Self Storage has the ability to use our best judgment in publishing submitted reviews. To make sure your experience is shared with possible new renters, please refrain from the following in your review: obscene content, including any and all hate speech or profanity, promotion of illegal or indecent activities, promoting personal details including phone numbers, addresses, and full names of facility employees or attacking on facility employees, including name-calling, inappropriate comments, and defamation of character.
To retain the integrity and quality of the reviewer's content on SmartStop® Self Storage, all submitted reviews are subject to verification. In all cases, please allow up to three to five business days for your review to be authorized and published. To place a review go to the locations page from our SmartStop® Self Storage home page and find your location, then click on the Reviews tab, which will allow you to fill out the review form.