You can access the gate to the property with one-click in the "Access" section of the mobile app. Press "Access" from the user dashboard of your SmartStop Mobile App and then select the access area you wish to open. It is that simple!

Yes! Select "Payments" from the bottom menu of the user dashboard or the menu screen. Select the unit you wish to make a payment for, enter your details and submit your payment. You can also sign up for SmartPay directly from the SmartStop Mobile App to enable automatic payments for your convenience.

Yes! You will find a "Don't see your unit? Link Your Storage Unit" link on the user dashboard of the mobile app. Click the link, fill in the details and click "Add Storage Unit". This will add the unit to the existing account. You can do this for all your units; even if they are at different locations.

Send an email to [email protected] or call us at (833) 374-0597 for assistance with the mobile app.

Customer Service Hours:

Monday - Sunday  5:00AM - 10PM PST

Yes it is! Scroll down on the user dashboard of the SmartStop Mobile App and you will see a section that says "Gate Access". Your access code will be listed there for your convenience if you need it. 

Yes! Click on "Account" at the bottom of the user dashboard. You will see an option for "Payment History". Open this to see your payment history for the past 12 months. You can email a payment receipt to your account email on file.