Visiting Your Storage Unit? Don't Forget These 10 Important Steps

The secret to a successful storage unit visit starts well before you leave home. Imagine arriving at the facility only to realize you forgot the keys or the box you needed to bring along — frustrating, right? Avoid this scenario by getting organized ahead of time.

Start with the basics: double-check that you have the correct keys, access codes or facility passcards. SmartStop self-storage units allow you to use heavy-duty disc or cylinder locks that require keys, so make sure you have them in your pocket or bag. While you’re at it, pack any supplies you might need, such as gloves, packing tape, scissors or extra boxes. Even a small toolkit can come in handy for last-minute adjustments or opening sealed containers.

Next, create a checklist of your goals for the visit. Are you retrieving a specific item? Storing something new? Planning to reorganize? Write it all down. A clear list ensures you stay focused and don’t leave anything behind.

Storage units rely on simple tools, but forgetting even one can slow down your entire visit. Always bring your unit key, gate code and a photo ID — some facilities require identity verification for access, especially after hours. Keeping everything on a keychain or in a small pouch makes it easy to grab and go.

Lighting is another must-have. Even well-lit hallways and drive-up units can have dim corners, so pack a small flashlight or headlamp to help you read box labels, check behind stacked items or inspect darker areas of your unit (storage units don’t have electricity). If your phone light is your backup plan, make sure it’s charged before you arrive.

Quick sorting tools can completely change the pace of your visit. Here are some suggestions:

• A trash bag to help you immediately collect packing debris or items you’re ready to toss. 
• Light cleaning supplies — disinfecting wipes, a microfiber cloth or a small hand broom — so you can clear dust or wipe down bins that would otherwise migrate back to your home.
• A blank bin or tote to consolidate loose items.
• A permanent marker for instant labeling.

Before you even step out of the car, take a moment to set yourself up for an easy unloading or loading session. Start by clearing a bit of space in your trunk or backseat so you can move items in and out without wrestling with bags, coats or everyday clutter. If your facility offers carts or dollies, grab one right away — having it beside your unit saves back-and-forth time and keeps heavier items from becoming a safety issue.

If you’re dropping off new belongings, place the heaviest or bulkiest items closest to the trunk opening for quicker access. And don’t hesitate to make multiple trips. Trying to carry too much at once only increases the chances of something slipping, scraping or breaking.

A few simple safety habits can make every storage trip smoother. Always watch your footing when moving through your unit — boxes can shift over time, and tripping hazards appear easily. Avoid climbing on unstable stacks or makeshift step stools; if you need height, use a proper ladder or reposition items to floor level.

Keep your phone on you at all times, especially if you’re working alone. Lock your vehicle doors while you’re unloading or inside the unit, and make sure walkways stay clear so you’re not lifting or carrying items around obstacles. Staying aware of your surroundings ensures both you and your belongings stay protected.

Once inside your storage unit, don’t just grab and go — take a few moments to check on your belongings and the condition of the space. Start by looking for any signs of damage, such as water stains, rust or warping. Catching these early can save you from bigger headaches later.

Pest inspections are just as important. Keep an eye out for droppings, nests and chew marks. Even a well-maintained facility can occasionally have issues, and spotting problems early allows you to address them quickly.

Finally, make sure your unit is well-ventilated. If the airflow is restricted because your boxes are packed too tightly or stacked haphazardly, your items may become musty or damaged. (It’s also much harder to walk through your unit and find the items you need.) Rearranging a few things now can protect your belongings and make future visits more convenient.

Storage units have a way of turning into treasure hunts if you’re not careful. Over time, items get shifted, boxes are buried and what once felt organized becomes a chaotic pile. Taking a few minutes to reorganize during each visit can save you from hassles down the line.

Start by reassessing your layout. Can you make frequently accessed items easier to reach? Maybe those seasonal decorations shouldn’t be at the very back of the unit. Adjust as needed, and use shelving or clear bins to keep things tidy.

While you’re reorganizing, consider removing anything you no longer need. If that box hasn’t been touched in years, it might be time to donate, recycle or toss it. And don’t forget to check on fragile or valuable items — repack them if their boxes or wrapping have worn down.

How many times have you bought something, only to realize you already had one deep in storage? Keeping an updated inventory of your storage unit can prevent this, and it’s easier than you think.

During your visit, make a quick note of what’s in your unit and where it’s located. A simple list or digital app can help you track your belongings. If you notice something you’ve forgotten, take it home or make a plan to use it soon.

Thinking ahead is key. Is there anything in storage that could be useful for the upcoming season or holidays? For example, pulling out winter sports gear or extra serving dishes for holiday meals might save you time and money later. By staying mindful of what’s in storage, you’ll make the most of what you already own.

Every visit to your storage unit should feel like time well spent, and with a little planning, it can be. Start by timing your visits strategically — off-peak hours often mean fewer people around, giving you space to work without distractions.

As you tackle your tasks, think about combining efforts. For instance, if you’re retrieving holiday decorations, why not also bring back a box of summer items to store while you’re at it? Bundling tasks minimizes future trips and keeps your storage unit rotation smooth.

Before you leave, take a moment to tidy up. Stack boxes neatly, sweep out any dust or debris and make sure everything is easily accessible.

It’s easy to fill a storage unit without thinking about how your needs might change over time. Every so often, take a step back and evaluate whether your current setup still works for you.

Start by asking yourself how often you’re using the items in storage. If you haven’t touched certain boxes in years, it might be time to reassess whether they’re worth keeping. On the flip side, if your unit feels overcrowded or disorganized, consider whether upgrading to a larger space or adding shelving could improve accessibility.

Beyond size, think about the type of storage unit you’re renting. Would drive-up access make it easier to move bulky items in and out? Do your belongings require the protection of a climate-controlled unit? Or, if you’re storing a small number of items, could you downsize to a storage locker instead? Matching your unit type to your storage needs can save time, effort and money while ensuring your items are well cared for.

Ready to visit your storage unit? Confirm your facility’s business hours by using our Storage Locator.

Before locking up, run through a quick end-of-visit checklist to keep your unit organized and safe for the next trip:

• Are all boxes stacked securely and off the floor where needed?
• Did you put away any tools, carts or supplies you used?
• Is your lock fully engaged and double-checked?
• Did you pick up trash or empty boxes so nothing attracts pests?
• Do you have everything you arrived with — keys, phone, wallet, bags?